Terms of Service

1. Acceptance of Terms

Welcome to MediShifaa! These Terms of Service ("Terms") govern your access to and use of medishifaa.com (the "Website") and all related services provided by MediShifaa, a product of Impose Tech (BD) Ltd. ("we," "us," or "our").

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. We reserve the right to update these Terms periodically. We will notify users of significant changes, and your continued use of the Website after such modifications constitutes acceptance of the updated Terms. The latest version will always be available on this page with an updated "Last Updated" date.

2. Use of the Website

Eligibility:

• The Website is intended for personal, commercial use to facilitate healthcare services.
• You are responsible for maintaining the confidentiality of your account credentials.

Prohibited Activities: You agree not to:

• Modify, copy, distribute, or create derivative works from any content on the Website without authorization;
• Use the Website for any unlawful, fraudulent, or unauthorized commercial purposes;
• Attempt to reverse engineer, decompile, or access the source code of any software on the Website;
• Remove, alter, or obscure any copyright, trademark, or proprietary notices;
• Reproduce or mirror the Website on any other server without written permission;
• Engage in activities that could harm, disable, or impair the Website (including transmitting viruses, malware, or spam);
• Impersonate any person, entity, or healthcare professional, or provide false or misleading information;
• Harvest or collect user information without consent;
• Interfere with other users' access to or use of the Website.

We reserve the right to investigate violations, suspend or terminate accounts, and cooperate with law enforcement authorities. Violation of these Terms may result in immediate termination of your access without prior notice.

3. Healthcare Services and Medical Disclaimer

MediShifaa provides a platform to connect patients with healthcare professionals and facilitate appointment booking and management. While we strive to provide accurate information, all content on the Website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Important Guidelines:

• Always consult a qualified and licensed healthcare professional for medical advice, diagnosis, or treatment.
• Never disregard, avoid, or delay seeking professional medical advice because of information found on this Website.
• In case of a medical emergency, immediately call emergency services (such as 999 in Bangladesh) or visit the nearest emergency room.
• We do not guarantee the accuracy, completeness, reliability, or timeliness of any health-related information displayed.
• Healthcare professionals listed on our platform are independent practitioners. We do not control or endorse their medical decisions or treatment approaches.
• Use of the Website does not establish a doctor-patient relationship with MediShifaa or Impose Tech (BD) Ltd.

Your health and safety are paramount. Always prioritize professional medical consultation over online information.

4. Intellectual Property Rights

All content, materials, and features on the Website—including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, data compilations, and the overall design—are the exclusive property of Impose Tech (BD) Ltd. or its licensors and are protected by Bangladesh and international copyright, trademark, patent, and other intellectual property laws.

The MediShifaa name, logo, and all related marks are trademarks of Impose Tech (BD) Ltd. You may not use these marks without our prior written permission.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes only, subject to the restrictions outlined in Section 2. Any unauthorized use terminates this permission.

5. User Accounts and Data

When you create an account on MediShifaa, you agree to provide accurate, current, and complete information. You are responsible for:

• Maintaining the security and confidentiality of your account credentials;
• All activities that occur under your account;
• Notifying us immediately of any unauthorized access or security breach;
• Ensuring your contact information is up-to-date for appointment notifications.

We collect and process your personal data in accordance with our Privacy Policy. By using the Website, you consent to such collection and processing.

6. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by MediShifaa. These links are provided for your convenience only.

We do not endorse, monitor, or assume any responsibility for the content, privacy policies, terms of service, or practices of any third-party sites or services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of such third-party resources. You access them at your own risk and should review their respective terms and policies.

7. Appointment Booking and Cancellation

When booking appointments through MediShifaa:

• You agree to arrive on time and honor your scheduled appointments;
• Consultation fees and payment terms are determined by individual healthcare professionals;
• Cancellation and rescheduling policies may vary by provider—please check with your selected doctor;
• We facilitate appointment management but are not responsible for the quality of medical services provided;
• No-shows or late cancellations may result in restrictions on future bookings.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We specifically disclaim all implied warranties, including but not limited to:

• Merchantability and fitness for a particular purpose;
• Accuracy, completeness, or reliability of content;
• Non-infringement of third-party rights;
• Uninterrupted, secure, or error-free operation;
• Freedom from viruses, malware, or other harmful components;
• Quality of medical services provided by healthcare professionals on the platform.

We make no guarantee regarding the availability, qualifications, or performance of any healthcare provider listed on our platform. Users are responsible for verifying credentials and making informed healthcare decisions.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IMPOSE TECH (BD) LTD., ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND SUPPLIERS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, exemplary, or punitive damages;
• Loss of profits, revenue, data, use, goodwill, or other intangible losses;
• Damages resulting from your use or inability to use the Website or services;
• Unauthorized access to or alteration of your transmissions or data;
• Statements or conduct of any third party, including healthcare providers;
• Medical outcomes, misdiagnosis, or treatment decisions made by healthcare professionals;
• Any errors, mistakes, or inaccuracies in content;
• Personal injury or property damage resulting from your use of the Website.

Our total liability for any claims arising from these Terms or your use of the Website shall not exceed the amount you paid to us (if any) in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Impose Tech (BD) Ltd., its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Website;
• Your violation of these Terms;
• Your violation of any rights of another party, including healthcare providers;
• Your provision of false, inaccurate, or misleading information;
• Any content you submit, post, or transmit through the Website.

11. Account Termination and Suspension

We reserve the right to suspend, disable, or terminate your account and access to the Website at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or any applicable laws;
• Fraudulent, abusive, or suspicious activity;
• Extended periods of inactivity;
• At your request;
• For operational, business, or legal reasons.

Upon termination, your right to use the Website immediately ceases. You must stop all use of the Website and destroy any downloaded materials in your possession. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, indemnification, and limitations of liability.

12. Governing Law and Dispute Resolution

These Terms and any disputes arising from or relating to them or the Website shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh, without regard to its conflict of law provisions.

Any legal action, suit, or proceeding arising out of or relating to these Terms or the Website must be instituted exclusively in the courts located in Dhaka, Bangladesh. You waive any objection to the jurisdiction of such courts and to venue in such courts.

Before initiating any legal proceedings, you agree to first attempt to resolve disputes informally by contacting us at support@medishifaa.com. We will make reasonable efforts to resolve complaints amicably.

13. Modifications to Terms

We reserve the right to modify, update, or revise these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes that significantly affect your rights, we will provide reasonable notice through the Website or via email.

Your continued use of the Website after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Website immediately.

14. Severability and Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Impose Tech (BD) Ltd.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Impose Tech (BD) Ltd. concerning your use of the Website and supersede all prior agreements, understandings, or communications.

16. Contact Information

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

We aim to respond to all inquiries within 2-3 business days. For urgent medical matters, please contact emergency services or your healthcare provider directly.